Questions
Straight answers.
If yours is not here, ask it on the form and I will answer it in writing.
Will a robot talk to my customers?
Calls you cannot answer go to a phone assistant. It answers only from the facts you give me, such as your hours, services and prices, and it offers only times your calendar shows open. Anything it cannot confirm becomes a call-back for you, never a guess.
I already use Jobber or Housecall Pro. Does this replace it?
No, it works alongside it. Your booking tool keeps the scheduling and invoicing. I connect to it during setup and test it on your account before go-live. I add the Inbox, calls, quotes and follow-up around it. If your tool does one of these well, I leave that part alone.
What access do you need?
Only what the work needs, and always by invitation: manager access to your Google business page, a login on your website, and an invitation to your booking tool. I use invitations, never your passwords. You can remove me at any time.
Can I cancel?
Yes. It is month to month: cancel any month, no fee. In the first 7 days after we go live you can cancel and get your first month back. Everything I built stays in your accounts.
Who owns the accounts and the records?
You do. Your customer records are yours, and you get a full copy if you leave. Your Google, ad and website accounts stay in your name.
What if something stops working?
A failed step shows up as an item in your CRM, with a way to retry it, and I fix what is behind it. If calls stop arriving, they fall back to your own cell phone and voicemail while I fix it.
Can you text my customers?
Yes. Texting from a business number needs that number registered with the phone companies, which takes days to a few weeks; I handle the paperwork. Texts go out automatically once it is live, and any of them can be switched off.
What does it cost?
The ad setup is free for 14 days. If jobs come in and you want me to keep it running, the Full Board is priced by your shop's size and how much more work it can take, about $1,000-2,000 a month. You pay $100 when you sign, and month one is charged the same day. You tell me how many more jobs your trucks could take next month, and that is the number we build toward, from every door a job comes through. Your ad spend is yours, paid to Facebook directly. Phone minutes and texts beyond what is included, and the one-time fee to register a texting number, are listed on your proposal. Month to month. The video of your shop and the screen share are free.
Will the AI search work get my company named?
Nobody controls what an AI says, and I will not promise a spot. I do the work that moves it: matching your name, address and phone across every listing, getting reviews asked for after each job, and checking each month what ChatGPT, Perplexity, Claude and Google AI say about you, so I can fix what is costing you.
Which trades do you work with?
Home-service companies: plumbing, HVAC, roofing, electrical, cleaning and similar. If your work is booked by phone and quote, it fits. If you are unsure, ask on the form and I will tell you straight whether it fits.
Do you work outside Northern Virginia?
The call and the demo are by phone or video, and most of the setup can be done anywhere in the U.S. I am starting close to home, in Woodbridge and the rest of Northern Virginia.
How long does setup take?
About two weeks from the day you say yes. We have a setup call in a day or two. The first week I only read your tools, and nothing reaches your customers. Then we run three test calls together, plus a test form and a test quote, and it goes live when you are happy. Texts from your number wait on carrier approval, which takes days to a few weeks.
Who covers it when you are away?
Calls never depend on me being at a desk. If the phone assistant cannot take a call, it falls back to your own cell and voicemail, and your records stay in your CRM. I read and answer messages every evening, any day of the week.
Who does the work?
I do: Sean Goffigan. You talk to me, I set it up in your own accounts, I check it and I fix it when it breaks. No account manager.
Still have a question? Ask it on the form.
Send me a few videos off your phone of your guys on jobs. I turn them into ads on your own Facebook, aimed at homeowners near you, and run them free for 14 days. You pay Facebook directly; I don’t charge for the setup. If jobs come in and you want me to keep it running, we talk monthly.
Sean Goffigan, Vellspan Systems